This company has no idea what the term "customer service" means. After several weeks and repeated e mails I am still waiting for company to address the problem of the new version not working on Snow Leopard and Lion. The program quits as soon as you click Play in the dialogue box. Other than an apologetic initial e mail promising a quick fix along with new features NOTHING!! It has been months and still no word from them. They have the $9.99 and still no fix.